Shipment of packages
Most packages are shipped within 1 to 2 business days via Usps. All Sara Elizabeth skincare orders are processed promptly in the order which they are received. Orders sent to destinations outside the contiguous United States, P.O. boxes, and military APO, FPO addresses are shipped via US Priority Mail. You will be notified upon shipment via email with a tracking number from either the US Postal Service or UPS. If you do not receive tracking information for your package, please check your junk mail filter.
Out of stock items
It does not happen often, but occasionally we are out of stock of an item that you ordered. You will be notified by our customer service team of any such shortage via either email or by telephone. You will be refunded for the unavailable item and only charged for it when we are able to ship the item out. Back-ordered items generally do not take more than 14 days to come in, they are sent within a week and are shipped to you with no extra shipping cost.